Privacy Policy

1. Overview

NordWeb ("we", "us", "our") operates the website nordw.com and related services ("Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

2. Data We Collect

Information you provide directly

When you create an account, subscribe to a plan, or contact us, we may collect:

• Name and email address
• Billing information (processed securely via Razorpay - we never store card numbers)
• Company name and job title (optional)
• Messages and feedback you send us

Information collected automatically

When customers use our Service, we automatically collect certain technical data:

• WhatsApp phone number for replying to conversations initiated by them

3. How We Use Your Data

We use the information we collect for the following purposes:

• To create and manage your NordWeb account
• To process payments and fulfil your subscription
• To provide customer support and respond to enquiries
• To send transactional emails (invoices, password resets)
• To send product updates and marketing communications (opt-out available)
• To analyse usage patterns and improve our Service
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, under strict confidentiality obligations:

• Razorpay - payment processing
• Cloudflare - cloud hosting and storage
• Zoho Mail - transactional and customer support email delivery

We may disclose your data if required by law, court order, or to protect the rights, property, or safety of NordWeb, our users, or others.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device.

Types of cookies we use:

• Performance Cookies: Help us understand how users interact with the Service (Google Analytics).

6. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. Upon account deletion, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as fraud prevention or financial record-keeping).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Restriction: Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@nordw.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16 without parental consent, we will delete that information promptly. If you believe we have collected such information, please contact us immediately at privacy@nordw.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page and, for significant changes, notify you via email or an in-app notification. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: